Orders placed Monday - Friday will usually ship out within 24-48 hours - this means that from the time you place your order to the time that your package ships, we are working hard to get your order through our process. Orders placed on Saturday may or may not ship the same day depending on the volume we are experiencing at the time. If you place an order on Saturday and it does not ship the same day, you will receive a tracking number, but your order will actually leave our facility on Monday, which is the next available day for USPS. If your order is placed on Sunday, you may receive a tracking number, but your package will not leave our facility until Monday when USPS is available. USPS does not ship packages during any of the major U.S. holidays. All orders placed during holidays may be processed on the next available business day. Although we strive to maintain these guidelines, there are inevitably times that order volume, weather, and other unforeseen circumstances may prevent us from shipping your package on the exact day it might be expected.
*A note on Express shipping: Express shipping (aka overnight) is a service of USPS and defines the amount of time in which it will take to be delivered to you once we ship it out - it does not, however, define the amount of time it will take for us to process your order. Although we do process Express orders as quickly as possible by "moving them to the front of the line", please do not expect to receive your order within 24hrs of placing it.
Order confirmations will be emailed to the address you have on file. If you have not received a confirmation by email within 15 minutes of placing your order, please check your junk mail folder in case of redirection by your email provider.
Also, please ensure you provide us with a valid email address free from accidental misspellings. You can review the spelling of your email address in the My Account section of our website. If you are already logged into your account, you can find it directly in the Your Account Details section.
All shipping is done via USPS, FedEx or UPS, depending on the option the customer chooses. VapinDash will provide tracking information via email when your order ships. Shipping times may vary based on conditions and do not include order processing time.
In addition, international orders may be subject to import taxes and/or duty fees according to your location. These taxes and/or fees are the sole responsibility of the buyer.
Please note that although tracking numbers are provided for every shipment, not all shipments continue to track once they leave the U.S. This is based strictly on the tracking capabilities of your local post carrier.
*We reserve the right to refuse shipment to anyone